Terms and Conditions

Please read these Terms and Conditions before you book. They explain the contract you enter into when you book through Azores Getaways, your rights and obligations, and ours.

Contents

About Azores Getaways
Your Contract
Cancellations, Changes and Refunds
Hotels and Rental Cars
Vouchers and Travel Information
Payment and Prices
Passports, Visas and Travel Documents
Responsibilities
Use of the Website
Legal Information

1. About Azores Getaways

Azores Getaways is an online booking service for flights, accommodation, rental cars and tourist activities. Through the website you can book these services separately or combine them into a travel package. Vouchers are issued automatically after booking. The services offered on the website are provided by tourism companies ("Suppliers") and comply with Portuguese law.

How to contact Customer Support

By Phone – by calling (647) 946-8245 during business hours (4:00AM to 8:00PM, EST, Monday- Sunday);
By Email – bookings@azoresgetaways.com

Price transparency. Wherever we show a price, it is the total price including all mandatory fees, displayed before you enter your payment details, in line with the price-transparency rules that apply in the places where we sell.

2. Your Contract

2.1 Who your contract is with

Azores Getaways is a brand of InovTravel, a Portuguese tour operator registered with Turismo de Portugal under no. 3877, which is responsible for organising the trips sold on www.azoresgetaways.com. InovTravel is headquartered at Avenida Eng. Luís Alberto Meireles Martins Mota, nº 8, 9560-414 Lagoa, Azores, Portugal, and is managed by IdeaStation - Soluções Informáticas, Lda., registered at the Ponta Delgada Commercial Registry under no. 509 829 333.

Packages: for the land components of our packages, such as hotels, transfers, rental cars and activities, your contract is with Azores Getaways as organiser.
Flights: for air travel, your contract is with the airline, under its fare rules and conditions of carriage.
Stand-alone services: for some services booked on their own, we act as agent for the named Supplier. In those cases the Supplier's terms apply, and we identify the Supplier on your voucher.

If you have questions about your package before your trip, contact Azores Getaways. Questions about a specific service should be addressed to the Supplier shown on your voucher.

2.2 How a booking is confirmed

A booking is the purchase of products or services through Azores Getaways once we have approved it. We confirm the approval by sending a voucher to the email address you provided.

These Terms and Conditions, together with the specific terms in your voucher, form the contract between you and Azores Getaways.

2.3 Errors in a booking

We work to keep the availability and details shown on the website accurate, but errors can occur. If we find an error in your booking, we will do our best to tell you within 72 hours of booking. In that case we may cancel the booking.

If a Supplier cancels or changes your booking, you may choose an alternative offered by the Supplier or cancel the booking. If the Supplier cannot offer a suitable alternative within 72 hours, we may cancel your booking without compensation.

2.4 Taxes and fees

Any commissions, taxes or fees required by a government, any other authority or the Supplier of the services you booked are payable in full by the customer, including those introduced after your booking confirmation.

3. Cancellations, Changes and Refunds

3.1 Cancellations by you

Non-refundable packages. Some packages are sold as non-refundable. If the package page or your voucher says "Non-Refundable", the land portion cannot be refunded after purchase, whenever you cancel. This does not affect any consumer rights that cannot be waived by law, or the case where we cancel the trip under Section 3.3.

Package-specific terms. If the package page shows that your package is partially refundable, or gives a specific cancellation window, those terms apply.

Partially refundable packages with no specific window. The following rules apply, unless your voucher shows a different policy for a particular component:

14 days or more before departure: the land portion is refunded, minus a non-refundable Cancellation and Processing Fee of USD 75 per traveler, plus applicable taxes.
Less than 14 days before departure: the land portion is not refundable, unless your voucher states otherwise.
Flights: airfares follow each airline's fare rules and conditions of carriage and are often non-refundable. Any refund or credit is decided by the airline.
Other components (for example activities, rental cars and transfers): these follow the Supplier's policy. If they are part of the land portion, we refund any amounts we recover from the Supplier, minus the fee above.

How refunds are paid. Refunds are made to the original form of payment. We do not charge payment-method surcharges. Processing times vary by Supplier and payment provider.

3.2 Changes by you

Date changes and other changes depend on Supplier availability and any difference in fare or price. A change fee may apply. Changes requested 30 days or less before departure may be treated as a cancellation and a new booking under Section 3.1.

3.3 Cancellations by Azores Getaways

If we cancel a trip that requires a minimum number of participants, we will tell you and offer either a full refund of the amounts you paid us for that trip or an available alternative of equal or higher value. This does not cover any costs you incurred independently.

3.4 Supplier policies

If a Supplier's written policy, shown on your voucher, differs from these general terms, the Supplier's policy applies to that component.

3.5 Unused services

Once your trip has started, no refund is due for services you do not use for reasons not attributable to Azores Getaways, or that cannot be replaced by equivalent services.

4. Hotels and Rental Cars

4.1 Hotels and accommodation

Prices are per room, for the period booked, and include all applicable taxes. The cancellation policy of each accommodation Supplier is shown on your voucher. To cancel or change a hotel booking, contact Customer Support before the deadline shown on your voucher.

Images and descriptions. Photos and descriptions of accommodation are supplied by the Suppliers and are meant to give a general idea of the property. We aim to keep them accurate and up to date, but we cannot guarantee it, and rooms may differ from the photos. Extra beds and cots may cost extra.

Complaints. Complaints about accommodation should be made directly to the Supplier, who is responsible for providing the conditions shown on your voucher. Please also let us know about any complaint you make.

4.2 Rental cars

Rental car availability and prices are provided in real time by the rental companies. The cancellation policy and specific terms of each rental company are shown on your voucher, and they apply if they differ from our general policy. To cancel or change a rental car booking, contact Customer Support before the deadline shown on your voucher.

Every driver needs a valid driving licence and a credit card.
Extra costs, such as optional insurance or additional drivers, may arise after booking and are paid when you collect the car.
If you keep the car beyond the return date on your voucher, the rental company may charge a different daily rate from the one shown on our website.

5. Vouchers and Travel Information

5.1 Your voucher

After you book, we email you a voucher with all your booking details: dates, duration, the names and contacts of the Suppliers, and their specific terms. Please read it carefully, and present it on arrival as proof of your booking.

We use only the contact details you give us when you book. We are not responsible if you do not receive your voucher because the details were wrong or because it was filtered as spam. Please tell us straight away if your address, email or phone number changes. The names on the booking must match the names on each traveler's passport or ID.

5.2 Luggage

If your luggage is lost, delayed or damaged on a flight, report it to the airline immediately, as soon as you notice the problem.

5.3 Flight times

Departure and arrival times are shown in local time and follow the airlines' schedules on the date they were published on our website. Airlines may change them.

5.4 Travel insurance

Travel insurance is not included in our packages. You can buy insurance through us to cover assistance during your trip and cancellations.

6. Payment and Prices

6.1 Payment

You can pay by credit card, PayPal, bank transfer or other methods shown at checkout. All payments are subject to the conditions shown during the purchase process.

Fees. All mandatory booking and processing fees are included in the total price shown before you book. If you cancel under Section 3.1, the only non-refundable charge we keep is the Cancellation and Processing Fee of USD 75 per traveler, plus applicable taxes.

Airport taxes. Airport taxes are included in the final price unless stated otherwise, in which case they must be paid locally at the airports concerned.

VAT. Final prices include local VAT at the applicable legal rate.

6.2 Currency

If you pay in a currency other than the one shown at checkout, exchange rate changes may affect the final amount charged by your bank.

6.3 Fuel supplement

Because fuel prices change, the fuel supplement included in the price of your booking may be adjusted.

7. Passports, Visas and Travel Documents

The Azores are an autonomous region of Portugal, a member of the European Union and of the Schengen area.

EU citizens may enter Portugal with a valid national identity card or passport. To be eligible for medical assistance, bring your European Health Insurance Card.

Non-EU citizens, including travelers from the United States and Canada, need a valid passport and, where required, a visa. Many countries require a passport valid for at least six months from the date of entry. Check the entry requirements for Portugal with the embassy or consulate of your country before you book and again before you travel. [REVER: acrescentar referência ao EES e ao ETIAS, ver notas.]

Minors traveling without a person who holds parental responsibility must carry a written authorisation, dated and signed by that person, with the signature notarised.

Your responsibility. You must carry all the documents you need, such as passports, visas, ID cards, authorisations for minors and vaccination certificates, and check that they are valid. Entry requirements can change. Azores Getaways is not responsible if you are refused boarding or entry into any country, including countries you only transit, because you do not have the correct documents. In that case the cancellation terms in Section 3.1 apply, and you are responsible for any other resulting costs.

8. Responsibilities

8.1 Our responsibility

Azores Getaways and its Suppliers are not responsible for any damage that may occur during your trip, including injury or death. Azores Getaways is responsible only for errors in its own booking service and is not responsible for errors made by Suppliers. Complaints about a Supplier should be made directly to that Supplier.

8.2 Your responsibilities

When you book, you confirm that:

you are at least 18 years old and legally able to enter into a contract;
you accept financial responsibility for all transactions made in your name;
the information you give about yourself and everyone traveling with you is accurate;
you will not make speculative, false or fraudulent bookings;
you will follow the Suppliers' conditions shown on your voucher;
you will carry all required travel documents and check that they are valid.

If you behave in a way that offends or harms others or damages their property, Azores Getaways and its Suppliers may cancel your booking without refund or compensation.

8.3 Questions and complaints

If you have questions or a complaint about your booking, contact Customer Support before you travel. If you have a complaint about a Supplier during your trip, contact the Supplier directly and ask for written confirmation that your complaint was registered before your check-out or return date.

8.4 Force majeure

Azores Getaways is not responsible for failures in performing the contract caused by force majeure, including government action, war, civil unrest, hijacking, fire, flood, accidents, storms, strikes, lockouts, terrorist attacks or industrial action affecting Azores Getaways or its Suppliers.

9. Use of the Website

9.1 Access to the booking service

We do not guarantee uninterrupted access to the booking service, or that it is free of viruses or other elements that could cause data loss.

9.2 Website content

The general information on our website is for guidance only. We may change any part of the website, its content and the booking service at any time, including the Suppliers available. We do not guarantee that the information on the website, including prices, descriptions and dates, is always up to date or free of errors, but we correct errors as quickly as we can. You are responsible for checking and following the requirements that apply to your trip.

9.3 Permitted use

You may not:

send threatening, pornographic, racist or otherwise illegal material through the website;
modify, copy, distribute, transmit, reproduce, publish, license, transfer, sell or create derivative works from any information, software, products or services obtained through Azores Getaways;
access, monitor or copy content from the website with robots, spiders or any other automated or manual means, for any purpose, without our written permission;
bypass or interfere with the website's restrictions or security measures;
overload the technical infrastructure of Azores Getaways or its Suppliers.

9.4 Reviews and other submissions

After your trip we may email you a link to a satisfaction questionnaire. By submitting it, you give up any ownership of the content you send, and you allow Azores Getaways and its Suppliers to use, copy, distribute and publish it in any form and through any channel. You also confirm that:

you are the author of the content or own the rights to it;
the information is accurate on the date you submit it;
it contains no false, malicious, defamatory, abusive or obscene material;
it does not attempt to deceive or encourage fraudulent or illegal activity.

9.5 Copyright and trademarks

Trademarks, logos, photos, videos, texts and other material on this website belong to Azores Getaways or to their respective owners and are protected by Portuguese and international copyright and intellectual property laws. Unless stated otherwise, the material published on the website belongs to Azores Getaways or its Suppliers, and unauthorised use may infringe those laws.

9.6 Privacy

Our Privacy Policy forms part of these Terms and Conditions. By booking, you agree that Azores Getaways and its Suppliers may use your information as described in the Privacy Policy, available on our website.

10. Legal Information

10.1 Language

These Terms and Conditions were originally written in Portuguese. Translations are provided as a courtesy. If there is any dispute or difference between the Portuguese version and a translation, the Portuguese version prevails. The Portuguese version is available on our website in the Portuguese interface, and we can send it to you on written request.

10.2 Changes to these Terms and Conditions

We may update these Terms and Conditions. The current version is published on this page from the date it takes effect, and continuing to use the website after a change means you accept it.

10.3 Governing law

These Terms and Conditions are a contract between you and Azores Getaways, a booking service based in Portugal, and are governed by Portuguese law. You agree that any dispute will be resolved by the Ponta Delgada Court, in accordance with the laws of Portugal. You also agree that, even if Azores Getaways does not strictly enforce these Terms and Conditions, this does not mean it waives this agreement.

These Terms and Conditions were prepared in accordance with the legal rules applicable to travel agencies, namely Decree-Law no. 61/2011 of 6 May, as amended by Decree-Law no. 199/2012 of 24 August.

10.4 Other terms

Specific conditions for each service are included in the information sent with each booking, and these Terms and Conditions may be supplemented by other specific terms agreed by all parties.

Terms and Conditions: Bookings, Cancellations & Refunds